Frequently asked questions

Orders ship within 48 hours and are delivered in 5 business days in mainland France.

Yes, you have 15 days to change your mind. Return shipping is at your expense, except for defective products (free return). Refunds are issued within 5 to 7 days of receiving the product.

All our products come with a 2-year warranty against manufacturing defects.

Each product comes with a user guide.

Yes, payment is fully secure. Your card details are never stored.

As soon as your order ships, you’ll receive an email with a tracking link. You can also track your order from your account.

We currently ship to mainland France. More countries will be available soon.

As long as your order hasn’t shipped, you can contact us to change or cancel it.